FAQs
Privacy and security.
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Q. I've just received some mail from you - where did you get my address details?
- A. We got your address details from a mailing list you are part of. If you don't want to receive any more mail from us, please tell us your name and address, and we'll have your details removed from our mailing list. Call us anytime on 1800 080 000 or send us an email.
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Q. What are you going to do with my info and how can I protect my privacy?
- A. We may sometimes send you info about cool offers or events - this may include sharing your
information with other Virgin Companies and reward program company partners. We also need to send
your details to mailing houses and the like, as they help us manage your account.
If you don't want us to do this or want it to be done in a particular way - for example only by email - we can make sure this is done for you. Call us anytime on 1800 080 000 or send us an email.
- A. We may sometimes send you info about cool offers or events - this may include sharing your
information with other Virgin Companies and reward program company partners. We also need to send
your details to mailing houses and the like, as they help us manage your account.
Virgin Credit Card update
ID and Income
Balance transfers
Mates Rates rewards